Frequently Asked Questions
Service-Related Questions
Yes, we will need access to your water supply.
We would prefer if you were home so we can ensure you are 100% satisfied with our work. But, it is not required for you to be home. We just need easy access to your water supply/hose and we will get to work.
Yes! Simply click on the Call Now button or fill out the form right here on our website. We’ll be in touch shortly.
We try to arrive within a reasonable timeframe. We will inform you of the timeframe before your service appointment day. However, if you are not the first service appointment of the day, we cannot promise an exact arrival time. But if you’d like one of our crew members can inform you when we’re on our way.
Due to safety and liability reasons, we ask that you please move any and all furniture away from the area we will be servicing before we arrive. If we do have to move furniture due to extenuating circumstances, you as the client understand that we are not liable for any damage to the furniture.
Depending on how severe the rain is, we may choose to reschedule your appointment. We put the safety of our crew first and foremost. However, in some cases, we can still perform the work if the weather isn’t too bad.
Yes. We will do our best to complete the additional work on the same day. However, this is not always possible. If we need to schedule another service appointment to complete the additional work, we will let you know.
Power Washing Questions
The recommended frequency depends on several factors such as where the surfaces are around your property, whether they’re usually in the sunlight or the shade, and the location of your home or commercial building. However, on average, it’s best to power wash your property once a year or once every two years.
Yes, you can power wash yourself; however, take into consideration the time and money it can cost you to research the best techniques and purchase the necessary safety equipment.
A professional comes with experience and expertise to save you time and energy that you could spend on other things. Plus, with their experience over the years, you’ll likely end up with even better results with a professional.
PSI is pounds per square inch and measures the intensity of the pressure that the machine sprays with. Power washing with a higher PSI is best for tough, set-in stains that are hard to remove.
GPM stands for gallons per minute, which is the water flow of the machine. This measures how much surface a machine can clean in a minute. A machine with a higher GPM can clean more surface area faster.
If you use the incorrect water pressure, yes, it can cause damage. However, our team is careful to use the proper spray nozzle depending on the material we are cleaning. Roofs, for example, require a lower water pressure and therefore a wider nozzle.
There are several different spray nozzles that we use depending on the surface we’re cleaning. Some surfaces, such as window sills and vinyl siding, require a gentler cleaning. So, for these materials, we use a wider spray nozzle that allows for a softer spray. Call us to learn more and we’d be happy to explain this in further detail!
Those black streaks on your roof are caused by an algae called gloeocapsa magma. This grows when algae spores cluster together. It’s caused by moisture and humidity in the air.
As simple as pressure washing may seem, it can be more tedious and even dangerous than expected. Also, you do not use the same pressure level on all surfaces; depending on the material, you must choose the pressure nozzle on the machine properly to avoid damaging your property. A professional knows the right pressure setting depending on the surface they are cleaning.
Gutter Cleaning Questions
First we inspect the gutters and downspouts for any damage or disconnected areas. Then, we gently clean and remove all debris from gutters manually. To finish, we flush the gutters and downspouts with water to ensure proper drainage.
Yes, we can remove them and reinstall them for an extra charge. Or you can remove them yourself before we arrive.
Window Cleaning Questions
We ask that you please remove anything that could fall and break from your window sills before we arrive.
Yes, we use ladders and, whenever possible, the rope and pulley system to reach windows multiple stories high. This system is an effective and safe way to clean windows up high. If you have questions about this, please don’t hesitate to call us.
Yes! We offer full-service window cleaning services.
The time it takes to clean windows depends on the scope of the project – the number and size of the windows and whether all or some are multiple stories high. We can better provide a time estimate once we learn more about the scope of work required.
Yes, we will gladly clean both the interior and exterior windows. And we recommend you get them both cleaned at the same time for a more thorough clean and to save time later.
Roof Cleaning Questions
No, we use gentle yet effective cleaning detergents that safely clean and sanitize the shingles. For all roofs, we use a common cleaning method called soft washing. This doesn’t use intense water pressure, rather, it uses eco-friendly yet powerful detergents to break down the grime and algae lurking on your roof.
Routine roof cleaning helps keep contaminants, mold, and a type of algae commonly found on roofs, gloeocapsa magma, at bay. These contaminants can wear down your roof faster and cause deterioration and lead to early repairs. Cleaning your roof protects it and helps it last longer and keeps it looking fresh.
For best results, we recommend getting your roof soft washed once every two to three years depending on the conditions of where you live. For example, if your roof gets a lot of sunlight, you may only need to get it cleaned once every three or so years because the sun can help prevent algae from growing.